) Go to Citrix StoreFront management console > Server Group > Base URL, confirm that the StoreFront Base URL includes a full FQDN and not a hostname or an IP address.Verify DNS is configured correctly for Base URL on all the StoreFront servers. Collect the Event Viewer logs from StoreFront Servers by navigating to Event Viewer > Applications and Services Logs > Citrix Delivery Services, review the events outputted when issue reproduced to identify the root cause of the issue. Please refer to Microsoft websites to get the patch information. On the servers where StoreFront is installed, ensure that Windows Server and IIS is patched to the latest version. Troubleshooting steps when connecting directly to the StoreFront server has error 1. This article provides troubleshooting steps when connecting directly to StoreFront server. Submitting user credentials to connect to store.To narrow down through which connection you get the issue, please refer to Steps to narrow down the issue section to perform the tests. However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios. The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server.
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